Return & Refund Policy

1) Deposits

• If a deposit is required, it reserves your time slot.
• Deposits are usually non-refundable because the slot is held for you.
• If we cancel your appointment, any deposit paid will be refunded or moved to a new date (your choice).

2) Service Payments

• Once the tattoo/piercing service is completed, payments are not refundable.
• If you have a concern, contact us within a reasonable time so we can review and support you.

3) Rescheduling

• Please notify us early if you need to change your date/time.
• Late cancellations or repeated reschedules may result in deposit loss (slot was reserved).

4) No-Shows

• Missed appointments without notice are treated as no-shows.
• In no-show cases, the deposit (if paid) is not refunded.

5) Products (if you sell aftercare items)

• Unopened, unused products may be eligible for exchange/return within a short period (if applicable).
• Opened/used products are not returnable for hygiene reasons.